Exchange and Return Policy
For exchanges or returns, the timeframe is up to 30 (thirty) calendar days from the date of receipt.
If you received an incorrect product and wish to exchange it, please contact your sales representative and/or send an email to [email protected]
Through scheduling automation, real-time team tracking, route optimization, and better inventory control, Field Service enables more effective field operations management, increasing productivity and reducing costs.
We have up to 30 (thirty) calendar days from the receipt of the request to verify if the occurrence meets our exchange policy.
To make a return, please open a case by sending an email to [email protected], wait for confirmation of the case opening, and once approved, proceed with the return. Note: Send the merchandise along with the invoice containing the same items and quantities as listed on the physical goods and the invoice.
You should refuse delivery and note the reason on the back of the Invoice (Danfe) in the following cases:
- You have already requested cancellation, but the product was already en route;
- Packaging is open or damaged, such as crushed or wet;
More Information: For further information, consult your Sales Representative or contact us at (19) 3851-3800 and/or via email [email protected]